Privacy Policy

You can browse our website without providing personal details.

Our server logs record details like operating system, browser software, IP address, and URL, including visit date and time.

We use cookies to analyze site usage and offer specific features. For details, refer to our cookie policy. Additionally, Google may utilize your data if you consent on our site. Please see Google's Privacy & Terms page for more.

If you shop or subscribe, you may provide contact details (name, address, company, job title, email, phone).

For purchases, we use your information for:

1. Requests and Information:
   • Answering queries
   • Tracking sales and inquiries
   • Providing updates on products/services
   • Notifying about website changes
   • Offering personalized experiences and updates
2. Orders:
   • Processing orders
   • Assisting incomplete orders
   • Managing shipping, returns, and refunds
3. Customer Relationship:
   • Seeking feedback
   • Enhancing website content
   • Providing personalized online experiences
   • Utilizing social networking for advertising
   • Conducting market research and measuring marketing campaign effectiveness
4. Other:
   • Ensuring product quality
   • Addressing inquiries and complaints
   • Managing general accounting.

To enhance our services, we aim to understand customers' purchasing patterns, product/service selection criteria, preferred applications and technologies, and the effectiveness of our advertising and marketing campaigns. We employ various methods to achieve this:

• Payment Card Details: We never view or retain your payment card details.
• Email Analytics: Our marketing campaigns are assessed using email analytics. Marketing emails include a pixel to track metrics like email distribution, open rates, forwards, and link clicks.
• Online Tracking: We may monitor your visits to other websites and your searches on search engines to offer relevant product information tailored to your preferences.
• Social Media Utilization: Social media is utilized to refine our advertising efforts and enhance the relevance of content.
• Cookie Usage: Cookies are employed to track online activity. For more details, refer to our Cookie Policy. The information gathered by cookies alone does not personally identify visitors to our site.

We will maintain your personal information for as long as necessary to fulfill the legitimate business purposes outlined above.

For website visitors, we retain information for a limited duration to address your inquiries, furnish requisite information, or deliver updates on our products and services.

For one-time purchases, transaction records are typically retained for 7 years.

Your data may be stored for extended periods if we possess compelling legal grounds, such as legal or court mandates, or for defense or prosecution necessities.

Similar to many organizations, we engage service providers to oversee our website and IT systems, as well as to conduct marketing campaigns. Additionally, we collaborate with a supplier for delivery services.

We exclusively furnish these entities with the requisite information necessary to fulfill their designated services, strictly prohibiting any alternative usage of such information. Prior to disclosing personal information about our customers or website visitors to service providers, we establish contractual agreements mandating the protection and secure handling of the information.

Your personal data may be disclosed to the following third parties for the described purposes:

• Tax, customs, and excise authorities
• Regulators, courts, and law enforcement agencies
• Fraud detection entities
• Central and local government bodies
• Insurance firms
• Other professional advisors

Additionally, we may disclose your personal information if deemed necessary to enforce our terms and conditions, or to safeguard our rights, property, or the well-being of our customers and other website users.

Some of our service providers may be located outside the United Kingdom, potentially resulting in the transfer of your personal information outside the UK. We ensure that these service providers comply with all applicable legal requirements regarding the transfer of personal information outside the UK.

We are dedicated to safeguarding the personal information you entrust to us. We employ appropriate measures to protect the data you provide through our website and the information we gather and store about our customers. Within our organization, access to personal information is restricted. Only employees who require this information to fulfill their duties have access to it.

While we endeavor to protect your personal information to the best of our ability, please note that transmitting information over the internet is not entirely secure. Any transmission of data through our website is at your own risk. Upon receipt of your information, we implement suitable technical and organizational measures to safeguard your personal data against loss, theft, unauthorized access, or alteration.

This privacy policy was last updated in April 2024. Any revisions to this policy will be posted here. We encourage you to check this page regularly for updates.

Our website may feature links to third-party websites not operated by us. Clicking on these links will redirect you away from our site. Please be aware that we do not control the content of these external websites. Each external site will have its own privacy policies, which we recommend reviewing carefully.

You have the right to opt out of receiving marketing communications at any time by using the unsubscribe option in the message or by contacting our customer service team at [email protected].

To correct or update any of your personal information, or to request a copy of the personal information we hold, please contact the email address provided above. We may require proof of your identity before processing your request.

Additionally, you may have the following rights regarding your personal information:

• Under certain circumstances, the right to restrict or object to the processing of your personal information, including profiling, or to request the deletion of your personal information.
• If you provided personal information voluntarily or consented to its use, the right to withdraw your consent.
• Under certain circumstances, the right to obtain a copy of the personal information you provided to us in a structured, commonly used, and machine-readable format, or to request that this information be transferred to another party (known as "data portability").
• The right to lodge a complaint with a data protection authority.