Returns and Refunds

If the product was delivered with a defect, such as print defects (stripes, spots not present in the ordered image), incorrect picture or material, visible damage (from transportation of the wallpaper), or if there is any part missing from the order, we will process your replacement order at no additional cost.

In the event of delivery damage, please have the courier open the package in your presence. Document the damage with the courier and take photographs to send to us for further review of your complaint.

To initiate a return, email our customer service team at [email protected].

There are instances where we are unable to accept exchanges or returns:

• If the product has been damaged without fault of the carrier.
• If the product has been used, i.e., wallpapers have been applied and adhesive from the order has been used.
• If the voluntary return period has expired: 30 calendar days from purchase for Standard, or 60 calendar days for Premium, Premium Vinyl and Peel and Stick.

We accept returns or exchanges of wallpaper in new and unused condition, in the original packaging. Upon receiving the item for exchange or return, our staff will conduct quality control checks on the wallpaper within 2-5 working days. Following the inspection, we will process a refund or exchange for another wallpaper within 14 working days. Please note, shipping costs are not reimbursed when issuing a refund. Please contact our customer service team before returning your wallpaper.

Technical defects (flaws) do not include variations in colour that may occur due to differences in equipment, such as computer monitors, phones, or tablets.

Please inspect your wallpaper before installation and contact us if you notice a problem.

Feel free to let us know if you have any further enquiries or require assistance!