Product Warranties and Returns
Exchange or return of photo wallpapers is possible within 14 calendar days from the moment of the purchase. In order to use this possibility, make sure that the product has not been in use and there are no traces of use, gaps, scratches or attritions.
If product was delivered with defect: defect of print (stipes, spots which has not been on image, which was ordered), other picture, other material, apparent damage (caused by transportation of the photo wallpapers), absence of the part of the order – in this case we will reprocess your order absolutely for free.
If you have noted that the delivery is damaged – pick it up from the courier, but ask to open in this presence. Draw up a damage report with the courier. Take a photo and send it to us for further consideration of the complaint.
You can issue a return application by contacting our manager (chat, hotline) or by sending us an email to [email protected]
There are cases when we forced to decline exchange or return:
- If product has been damaged through no fault of the carrier
- The product was used – wallpapers have been glued and glue from the order was used.
- Individual order was designed to your requirements is not subject to return or exchange.
- The client filed a complaint in more than 14 days from the purchase date.
We accept returns/exchanges of wallpaper in new and unused condition in original packaging. After receiving the item for exchange/return, our staff will check the condition of the photo wallpaper for quality control within 2-5 working days. After checking the condition of the wallpaper, we will issue a refund or exchange for another wallpaper within 14 working days. When refunding a product, we do not compensate for shipping costs. Check with the manager about the need to return photo wallpaper.
Technical defects (flaws) do not include differences in color that occur during the use and reproduction of the image on different types of equipment - computer monitor, phone, tablet.
Claims after pasting the photo wallpaper are not accepted.